Dept of Information Science

Cornell University

208 Gates Hall

Ithaca, New York


sjj54 <at> cornell <dot> edu


General office hours:

Wednesdays 1-3 (or by appt)


Nov 2015 - "Maintenance, Repair and Beyond" workshop, Denver Nov 10th (for larger project see here)...

Sep 2015
- "Infrastructure Toolkit" from Cultural Anthropology now available (here)...

Sep 2015 - catalogue for "Wendell Castle Remastered," opening Oct 20th at the NYC Museum of Art and Design, now out (available here)...

July 2015
- excited to take on new appointment as House Professor and Dean of William Keeton House at Cornell...

May 2015
- traveling for invited lectures and workshops in London, Maastricht, and Rome...

May 2015 - our paper, "Learning to Fix: Knowledge, Collaboration and Mobile Phone Repair in Dhaka, Bangladesh" forthcoming at ICTD 2015...

Apr 2015 - invited speaker at NYC workshop, "Artists and Social Scientists: Doing Things Together"...

Apr 2015 - 2 papers forthcoming at CHI: "Standards and/as Innovation" and "Residual Mobilities: Infrastructural Displacement and Post-Colonial Computing in Bangladesh". "Standards" has received an Honorable Mention Best Paper award...

Jan 2015
- 3 of our papers have received Honorable Mention Best Paper awards at CSCW 2015: "Digital Entanglements: Craft, Computation and Collaboration in Fine Art Furniture Production"; "Anticipation Work: Cultivating Vision in Collective Practice"; and "Wireless Visions: Infrastructure, Imagination, and U.S. Spectrum Policy"...

Jan 2015 - giving invited lectures at Carleton University (Ottawa) and Intel Research...

Dec 2014 - traveling to DC for invited lecture at U Maryland and for theme panel on Anthropology of Repair at American Anthropological Association...

Sep 2014 -
our project, "Repair, Maintenance, Sustainability: Enchancing Sustainability by Strengthening the Repair-Design Nexus" has been funded under the NSF Cyber-Human Systems program...

Aug 2014 -
traveling to Buenos Aires to participate in the "Beyond Infrastructures" panel at the 2014 Society for Social Studies of Science meeting...

June 2014 -
presenting our paper, "Learning, Innovation, and Sustainability Among Mobile Phone Repairers in Dhaka, Bangladesh" at DIS 2014 in Vancouver (paper available here)...

May 2014 - traveling to Seattle for invited lecture at U Washington and to present on the Media Technologies and the Good Life: Past, Present, and Future panel at the International Communication Association...

Apr 2014
- traveling to UK to examine Lara Houston's Ph.D. thesis and participate in Broken World Thinking workshop at Lancaster University...

Feb 2014 -
our paper, "Breakdown, Obsolescence and Reuse: HCI and the Art of Repair," has received an honorable mention best paper award at CHI 2014...

Jan 2014 -
our paper, "Who Killed WATERS? Mess, Method, and Forensic Explanation in the Making and Unmaking of Large-Scale Science Networks" is forthcoming March 2014 from Science, Technology and Human Values...

Dec 2013 -
two papers, "Breakdown, Obsolescence, and Reuse: HCI and the Art of Repair" and "Protibadi: A Platform for Fighting Urban Sexual Harrassment in Bangladesh" forthcoming at CHI 2014...

Dec 2013
- our paper, "The Policy Knot: Reintegrating Policy, Practice and Design in CSCW Studies of Social Computing" has received an honorable mention best paper award at CSCW 2014...

Dec 2013
- our paper, "Ecologies of Use and Design: Individual and Social Uses of Mobile Phones Within Low-Literate Rickshaw-Puller Communities in Urban Bangladesh" will be presented at the ACM-DEV conference in Cape Town, South Africa...

Nov 2013 -
invited lecture, "Breaking, Fixing, Building: Information Science and the Art of Repair" at the University of Toronto Faculty of Information...

Nov 2013
- our NSF/Sloan Foundation white paper, "Knowledge Infrastructures: Intellectual Frameworks and Research Challenges" now available...

Nov 2013
- camera-ready versions of two papers for CSCW 2014, "The Policy Knot: Reintegrating Policy, Practice, and Design in CSCW Studies of Social Computing" and "Reconciling Rhythms: Plans and Temporal Alignment in Collaborative Scientific Work" are now available...

Sep 2013
- our collaborative art installation, Scale, received 4 blue ribbons at the World Maker Faire in New York...

Sep 2013 -
our paper, "Material Engagements: Putting Plans and Things Together in Collaborative Ocean Science" was accepted to the 2014 Hawaii International Conference on Systems Science...

May 2013
- traveling to Stanford to give keynote address, "Governance in a World of Things" at the Governing Technology workshop...

Apr 2013 - join us at CHI in Paris for the Reclaming Repair workshop, Sunday, April 28th...

Feb 2013 - our paper, "Infrastructure and Vocation: Field, Calling, and Computation in Ecology" has received honorable mention for best paper award at CHI 2013...

Jan 2013 - traveling in the UK for invited lectures at the University of Edinburgh, University College Dublin, and the Oxford Internet Institute...

Jan 2013 - our paper, "Artifacts that Organize: Delegation in the Distributed Organization" now out in Information and Organization (available here)...

Nov 2012
- our Reclaiming Repair workshop has been accepted to the Computer-Human Interaction(CHI) conference in Paris next April. Come join us! (more details soon)...

Nov 2012
- gave invited talk at the NSF Project Science workshop, an initiative to teach leaders of emergent science projects how to do big science...

Oct 2012 -
our paper "Why CSCW Needs Science Policy (and Vice-Versa)" accepted to CSCW 2013 (camera-ready version here)...

Sep 2012
- NSF funding received for "Scientific Collaboration in Time," $250K proposal studying temporal flows and patterns in collaborative scientific work...

June 2012
- thrilled to announce the funding of the new Intel Science and Technology Center for Social Computing, a multi-million multi-year initiative centered at UC Irvine with Cornell as one of 4 spoke campuses. Fantastic questions and colleagues!


I’m an Associate Professor and Director of Graduate Studies in the Department of Information Science at Cornell University, with additional graduate field appointments in Communication, Public Affairs, and Science and Technology Studies. I'm also House Professor and Dean of William Keeton House, a vibrant and innovative living-learning community that's part of the Cornell West Campus housing system.

I teach and conduct research in the areas of scientific collaboration, technology policy, democratic governance, and global development. More specifically, I study how people organize, fight, and work together around collective projects of all sorts in which technology plays a central role. I also study how infrastructure – social and material forms foundational to other kinds of human action – gets built, stabilized, and sometimes undone. This brings me regularly into worlds of policy (especially technology, research, and development policy), organizational or institutional analysis, and occasionally into design. I spend much of my time doing ethnographic and sometimes historiographic research, where I study how shifting policies, emerging technologies, and cultural innovation meet complex and historically-layered fields of practice. I think a lot about governance – how order is produced and maintained in complex sociotechnical systems; time – how we experience, organize, design, and work around the temporal flows and patterns that shape and define individual and collective activity in the world; and breakdown, maintenance and repair – as sites of innovation, power, and ethics in complex sociotechnical systems.  At the broadest level, I study how things change and how they stay the same, in a world that is furiously doing both (piece of cake, right?).


Before Cornell, I was on the faculty of the University of Michigan School of Information, where I co-founded and directed the school’s Information Policy specialization.  I also spent a year as a Fellow at the National Center for Digital Government (then at Harvard University’s Kennedy School of Government).  I hold a Ph.D. in Communication and Science Studies from the University of California, San Diego; an M.A. in Political Economy from Carleton University in Ottawa; and a B.A. in English and Creative Writing from Concordia University in Montreal.  I’m from Canada originally, but have lived, worked, and conducted research in South Korea, Malaysia, and Indonesia.


My research connects contemporary questions in information science to theoretical and methodological traditions grounded in the critical, interpretive, and historical social sciences. I have particular interest in questions of technology governance, in both its formal (how we make and fight about the laws, rules and policies that shape emerging technologies) and informal dimensions (how new technologies shape, change, or reinforce existing social norms, rules and expectations). This leads me to an active research and teaching program in technology law and policy (especially innovation, research, telecommunications, and development policies). I also care a lot about knowledge: how it’s produced and sustained; who owns it; how it feeds into collective decisions; and how it might be changing, including through the introduction of new information and computational forms. And I’m interested in collaboration – the ongoing miracle (!) by which divergent interests and perspectives are brought into alignment in the interest of more and less durable forms of collective action (and again, how collaboration might be changing, including through the use of new information and computational tools).     

Theoretically, my work is shaped by ideas and empirical traditions coming out of American pragmatism, critical theory, and post-structuralism. Methodologically, I’m most informed by research traditions dedicated to the naturalistic understanding of order, value, and meaning as defining attributes of human activity in the world – a point which most definitely includes what we do with, to, and through our tools. Mostly that means ethnography, usually of the sort practiced in qualitative sociology and anthropology; but it also draws on allied traditions of work in phenomenology, ethnomethodology, critical theory, science and technology studies (STS), some forms of cultural studies and art practice, and interpretivist strains of information science sub-fields like Human-Computer Interaction and Computer-Supported Cooperative Work.


My research has been supported by grants from the U.S. National Science Foundation (including an NSF CAREER award), the Social Science Research Council, Ford Foundation, World Bank, Intel Research, and the Canadian Social Science and Humanities Research Council.  Here are some of the more current ones (a fuller list of grants can be found in my CV):

Governing Collaborative Science: supported by an NSF CAREER Award, this project examines patterns of governance, collaboration, and infrastructure development in ecology and the earth sciences.  This includes ongoing work with two formally organized network initiatives – the Long Term Ecological Research Network (LTER) and the National Ecological Observatory Network (NEON).  More generally, it looks at field-level patterns of change and stasis associated with the introduction of new computational infrastructure, and difficulties attending the emergence and governance of more-and-less loosely knit research collaborations in the sciences. See writing section for some early results.

Monitoring, Modeling, Memory / Knowledge Infrastructures: with support from an NSF Human and Social Dynamics grant and collaborators from Michigan, UCLA, UC Irvine and Georgetown University, this project explores patterns of data practice, governance, and cyberinfrastructure development across four separate fields: climate science and modeling, sensor network development, ecology and field biology, and water science and environmental engineering. A topic and challenge of the work has been the problem of doing distributed, multi-investigator, and multi-scale analyses – a problem that we and our informants both shared. Another has been the problem of accessing and capturing collaborative values, motivations, and meanings within and beneath technically oriented and project-centered frames of reference (the problem of “thick descriptions of thin phenomena”).  Technically, this project is winding down, but in practice we’ve continued to work together, morphing now into some NSF and Sloan Foundation activities under the heading of “Knowledge Infrastructures.”

Building Broadband Infrastructure: this comes from the Ford Foundation’s Advancing Media Rights and Access program (program officer Jenny Toomey), and explores the promise and limits of current policy efforts in the broadband development space (most notably the federal stimulus-funded Broadband Technology Opportunities (BTOP) and Broadband Initiatives (BIP) Programs. We’ve been especially interested in efforts to extend reach, impact, and participation in broadband development to underserved places and populations (spoiler: it’s not easy). 

broken: this conceptual, experimental, and ethnography/art-based project argues for breakdown, maintenance and repair as central but neglected moments in our individual and collective relationship with technology and the built environment.  It’s also meant as an experiment in alternative and art-based forms of scholarly expression. For an early take on the ideas behind this project, see “Rethinking Repair” in the writing section below. An early example of installation work in this space can be found here.


IS1200: Information Ethics, Law, and Policy (Fall 2014) -
This course investigates the ethical, legal, and social foundations of contemporary information technology. Through lectures, readings, and independent projects, we will analyze and engage contemporary challenges ranging from privacy in big data, mobile computing and national security environments, to the nature of innovation, property, and collaboration in an increasingly networked world. The course draws on cases from the fields of science, health care, education, politics, and international development, but above all it draws on YOUR experiences as a user, consumer, builder, and contributor to the global world of technology.  Through this course you’ll learn about the key frameworks, processes, laws and institutions that govern the contemporary world of technology, along with key theories and methods from the academic fields that shape and inform them (law, philosophy, political science, economics, communication, sociology, management, etc.). But above all you’ll learn to engage critically and strategically with the worlds of information and technology around you, deciding what kind of information consumer, user, and citizen YOU want to be.

S6210: Information, Technology, and Society (Spring 2015)
This is a core course for the IS doctoral program, and exposes students to key concepts, debates, and the historical development of critical and interpretive work in information science (including tracing some of that work back to its origins in other fields – sociology, anthropology, philosophy, political science and public policy, communication, etc.). It also builds methodological skills and experience in the doing of qualitative, interpretative, and critical research in information science today.

IS4200: Information Policy (Fall 2013)
This course offers an intensive (!) introduction to information policy research and practice at the senior undergraduate / lower graduate level. Topics include telecommunications and network policy, competition and antitrust, intellectual property, privacy and security, and research, innovation, and collaboration policy. The course emphasizes the development of historical, institutional and practical understanding of the policy process; policy-relevant analytic skills; and professional-quality research and writing skills.

And here are some additional courses I’ve taught in past, mostly at the University of Michigan. Materials for many of these are available through course sites at Open Michigan, including syllabi, lecture slides, student notes, and reading materials (within the limits of copyright and student privacy).

SI 532: Digital Government I: Information Technology and Democratic Politics
SI 533: Digital Government II: Information Technology and Democratic Administration
SI 657: Information Technology and Global Development


I’ve advised or otherwise worked with some great Doctoral and Masters students, both currently and in my former faculty position at the University of Michigan. Here are some of them, with pointers to where they are now (as best I can keep up):

Stephanie Steinhardt (Cornell)
Leo Kang (Cornell)
Syed Ishtiaque Ahmed (Cornell)
Samir Passi (Cornell)
Timur Uckun (Cornell)
Maggie Jack (Cornell)

Dana Walker (Michigan – now U Penn)
Radaphat (Pae) Chongthammakun (Michigan)
Matt Burton (Michigan)

Ayse Buyuktur (Michigan)

Alissa Centivany (Michigan)

Rahmad Dawood (Michigan)

Eric Cook (Michigan – now University College Dublin)

Jude Yew (Michigan – now National University of Singapore)

Alex Pompe, MSI (Michigan – now IREX)

Gabe Krieshok, MSI (Michigan - now on staff at the Peace Corps)

Sarah Barbrow, MSI (Michigan - now University of Michigan Library)

If you’re a prospective doctoral student working in related areas, feel free to email me with a description of your work and any questions. I can work with and advise doctoral students in any of Information Science, Science and Technology Studies, or Communication (note that each of these graduate fields has their own selection and admission procedures, described at the links above).


Here are some current or recent pieces and/or ones that I'm sometimes asked to share (or just like to!).  For a fuller list, see my CV.

Steven J. Jackson, “Rethinking Repair,” in Tarleton Gillespie, Pablo Boczkowski, and Kirsten Foot, eds. Media Technologies: Essays on Communication, Materiality and Society.  MIT Press: Cambridge MA, 2014.

Steven J. Jackson and Sarah Barbrow, “Standards and/as Innovation: Protocols, Creativity, and Interactive Systems Development in Ecology,” in Proceedings of the 2015 Computer-Human Interaction (CHI) Conference, Seoul, April 2015.

Steven J. Jackson, "Breakdown, Obsolescence and Reuse: HCI and the Art of Repair," in Proceedings of the 2014 Computer-Human Interaction (CHI) Conference, Toronto, Canada, April 29-May 2, 2014.

Steven J. Jackson, Syed Ishtiaque Ahmed, and Mohammad Rashidujjaman Rifat, "Learning, Innovation, and Sustainability Among Mobile Phone Repairers in Dhaka, Bangladesh," in Proceedings of the 2014 Designing Interactive Systems Converence, Vancouver, June 2014.

Steven J. Jackson, Tarleton Gillespie, and Sandra Payette, “The Policy Knot: Reintegrating Policy, Practice and Design in CSCW Studies of Social Computing,” in Proceedings of the 2014 Computer Supported Cooperative Work (CSCW) Conference, Baltimore, MD, Feb 2014.

Steven J. Jackson and Ayse Buyuktur, “Who Killed WATERS?  Mess, Method, and the Forensic Imagination in the Making and Unmaking of Large-Scale Science Networks,” Science, Technology and Human Values 39:2 (March 2014), pp 285-308.

Steven J. Jackson and Sarah Barbrow, “Infrastructure and Vocation: Field, Calling, and Computation in Ecology,” in Proceedings of the 2013 Computer-Human Interaction (CHI) Conference, Paris, France, April 27-30, 2013.

Steven J. Jackson, Stephanie Steinhardt, and Ayse Buyuktur, “Why CSCW Needs Science Policy (and Vice-Versa),” in Proceedings of the 2013 Computer-Supported Cooperative Work (CSCW) Conference, San Antonio, Texas, Feb 23-27, 2013.

Steven J. Jackson, Alex Pompe and Gabriel Krieshok, “Repair Worlds: Maintenance, Repair, and ICT for Development in Rural Namibia,” in Proceedings of the 2012 Computer-Supported Cooperative Work (CSCW) Conference, Seattle, Washington, Feb 11-15, 2012.

Steven J. Jackson, David Ribes, Ayse Buyuktur, and Geoffrey C. Bowker, “Collaborative Rhythm: Temporal Dissonance and Alignment in Distributed Scientific Work,” in Proceedings of the 2011 Computer-Supported Cooperative Work (CSCW) Conference, Hangzhou, China, March 20—23, 2011.

Steven J. Jackson, Paul N. Edwards, Geoffrey C. Bowker, and Cory Knobel, “Understanding Infrastructure: History, Heuristics, and Cyberinfrastructure Policy,” in B. Kahin and S.J. Jackson, eds. “Special Issue: Designing Cyberinfrastructure for Collaboration and Innovation,” First Monday 12:6 (June 2007).

Steven J. Jackson, “Water Models and Water Politics: Deliberative Design and Virtual Accountability,” in Proceedings of the 2006 Digital Government Conference, San Diego, May 22-24, 2006

Steven J. Jackson, “Ex-Communication: Competition and Collusion in the U.S. Prison Telephone Industry,” Critical Studies in Media Communication 22:4 (October, 2005).


Stuff I like doing: biking, hiking, music, reading, eating.
Stuff I’m reading: Francois Jullien, Saskia Sassen, and Judith Butler; Karl Offe Knausgaard (My Struggle, Vol 3); Patrick Modiano (Suspended Sentences); various graphic novels (with Oliver) and the Penderwicks (with Lucia) 
Stuff I'm watching: Game of Thrones; House of Cards.
Stuff I’m listening to: Bill Evans, Madeleine Peyroux, Sarah Harmer, Miles Davis, Ravi Coltrane; the Ella Fitzgerald, Duke Ellington, and Bob Dylan stations on Pandora Radio (with Oliver and Lucia – educate the youth!).